Am Law 100 firm Polsinelli is pleased to earn a coveted place in the 2022 Client Service A-Team Report by BTI Consulting Group. Leading corporate counsel consider Polsinelli a “Standout” in six activities that clients value most, consider most important, and have the most influence on hiring and rate decisions in driving superior client relationships.
Now in its 21st year of publication, the report assesses how law firms stack up in client service delivery, measuring 17 different client service activities – all of which corporate counsel agree drive the strongest relationships with law firms.
Polsinelli was awarded “Standout” status in six client service activities, including:
- Commitment to Help: Displaying a level of urgency and dedication to solving clients’ problems and helping them achieve success as individuals in their organizations.
- Client Focus: Ability to deliver on clients’ targeted outcomes based on business goals, budgets, and risk tolerance.
- Provides Value for the Dollar: Delivering more than clients expect and offering value in ways that matter most to clients.
- Anticipates the Client’s Needs: Based on a complete understanding of the clients’ businesses, using experience to meet the undefined and unmet needs clients face.
- Fields the Absolute Best Team: Assembles a team with good chemistry, industry knowledge and experience that understands the clients’ needs.
- Meets Core Scope: Informs clients of the impacts on timeline and budget on a real-time basis.
Original source can be found here.