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MADISON - ST. CLAIR RECORD

Wednesday, April 24, 2024

Customer seeks $4M in suit alleging water, gas utilities were unfairly shut off

Lawsuits

EAST ST. LOUIS — A Memphis woman is suing a water and gas company for $4 million, alleging that electrical and gas services were unfairly taken from her property.

Charmane Smith filed a complaint in U.S. District Court of the Southern District of Illinois against American Water Resource of Tennessee and Memphis Light Gas and Water, alleging violation of the Consumer Protection Act and false advertising, 

The suit states that the defendant enabled remote hijacking of Smith's electrical and gas services from the plaintiff's property on Willow Road in Memphis without permission. The plaintiff alleges wear and tear on her appliances through the malicious increase and decrease of water pressure and temperature.

Smith seeks trial by jury and $4 million in damages. She is representing herself pro se.

U.S. District Court of the Southern District of Illinois case number 19-CV-388

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