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Consumer accuses Credence Resource Management of improper collection practices

By Michael Abella | Jan 23, 2017


EAST ST. LOUIS — A Du Quoin woman filed a class-action lawsuit against a debt collector for allegedly collecting an improper "convenience fee."

Amy Kristen, of Du Quoin, filed a complaint on Jan. 6 in the U.S. District Court for the Southern District of Illinois against Credence Resource Management LLC, alleging the debt collector violated the Illinois Collection Agency Act and the federal Fair Debt Collection Practices Act.

According to the complaint, the plaintiff claims that on Jan.18, 2016, she made a $6 online payment toward an alleged cell phone debt, of which $5 allegedly went to an improper "convenience fee."

The plaintiff alleges the defendant unlawfully engaged in unfair and deceptive acts and practices by charging and collecting the "convenience fee."

The plaintiff requests a trial by jury and seeks compensatory, punitive, statutory and actual damages, attorney's fees, litigation expenses and costs and such other and further relief as the relief court deems proper.

She is represented by Daniel A. Edelman, Cathleen M. Combs, James O. Latturner, Francis M. Greene and Sarah M. Barnes of Edelman, Combs, Latturner & Goodwin LLC in Chicago and Scott Hendricks of Alleman Law Firm PC in Carbondale.

U.S. District Court for the Southern District of Illinois case number 3:17-cv-00011

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U.S. District Court for the Southern District of Illinois East St. Louis

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