Taco Bell in Alton sued by customer over slippery substance
A former Taco Bell customer claims she sustained severe injuries to her left elbow after she fell on a slippery substance on the floor of the restaurant. Melissa Auten filed a lawsuit Dec. 12 in Madison County Circuit Court against Taco Bell of America. In her complaint, Auten alleges she was visiting the Taco Bell at 70 Homer Adams Parkway in Alton on March 13, 2010, when she attempted to retrieve napkins. As she was walking to the napkin holder, Auten fell on a wet floor and sustained injuries, according to the complaint. In addition to her elbow injuries, Auten suffered great physical pain and mental anguish, incurred medical costs and was unable to perform her normal activities because of the incident, the suit states. She also endured disability and lost her normal life, the complaint says. Auten blames Taco Bell employees for causing her to fall, saying they negligently failed to follow mopping guidelines, failed to use a dry mop while customers were present, removed the warning cones before the area was dry and used a mixture of soap and water causing the floor to become even more slippery. In her two-count complaint, Auten seeks a judgment of more than $100,000, plus costs. Michael P. Glisson of Williamson, Webster, Falb and Glisson in Alton will be representing her. Madison County Circuit Court case number: 11-L-1337.